It’s been proven that rapid testing and vaccination are key to effective COVID-19 response.

Studies show that at least 40% to 50% of people who test positive for COVID-19 show no symptoms. Through rapid testing and vaccination programs, companies can ensure employees are able to return to work without putting others at risk.

Here’s the story of healthcare solutions provider Snap Healthcare and how they used Caspio to build the Snap Healthcare portal, a COVID-19 compliance system that helps healthcare organizations, government agencies and private companies bring employees back to work safely.

Schedule a free consultation to see how Caspio helps healthcare organizations build custom applications without coding.

Streamlining COVID-19 Response in the Cloud

Snap Healthcare aims to help organizations address the demand for urgent COVID-19 testing and vaccination programs.

They streamline rapid point-of-care and Polymerase Chain Reaction (PCR) testing for COVID-19 testing centers, clinics, laboratories, private employers and government agencies. Recently, they also rolled out a system that expedites vaccine administration, distribution and reporting.

They accomplish all this through the Snap Healthcare portal, a healthcare data solutions platform that helps clients manage testing and vaccination procedures, patient consent, lab result notifications and patient communications. The Caspio-powered custom application gives Snap Healthcare clients the ability to gather and manage data in a centralized, cloud-based system.

COVID-19 RESPONSE: Snap Healthcare’s turnkey solution enables hospitals, clinics, testing centers and employers to automate rapid testing, vaccination and compliance programs.

The Power to Pivot Amid a Pandemic

Prior to building the portal, Snap Healthcare CEO Gene Howell found himself at a crossroads. Adapting to new realities of COVID-19 wasn’t as simple as it seemed.

“I’ve always thought that healthcare is recession-proof. And for the first time, I was proven wrong when overnight, 70% of our business was gone,” Howell revealed. “And so, I needed to pivot very quickly and figure out what we’re going to do.”

Their existing clients played a significant role in driving Snap Healthcare to a new direction.

For instance, a large hospital in Los Angeles required once-a-week testing for all employees — something their own lab couldn’t handle. “There was simply nothing in place that would allow them to report all these things to the employers and manage the samples themselves,” Howell shared.

At that point, Howell decided to take a leap of faith.

He envisioned a secure, scalable and intuitive application that could deliver rapid results while catering to both employers and employees. So, he searched for a digital solution that would enable their clients to administer in-house COVID-19 testing programs. It was clear to him that using existing software and outdated processes wouldn’t allow them to deliver an efficient cloud-based platform.

At the same time, they needed the system to be HIPAA-compliant to ensure patient data privacy while allowing employers to securely manage their employees’ health information.

Rapid testing by Snap Healthcare
PARTNER IN HEALTH: Snap Healthcare helps ensure workplace safety by providing companies with COVID-19 rapid testing and vaccine reporting management.

In Search of the 3C’s: Cloud, Custom and Compliant

Initially, Howell and his team struggled to find a cloud-based solution that can streamline their medical operations, let alone ensure HIPAA compliance.

They tried other low-code platforms, but the products lacked the exact features they needed such as customizable charts and automated notifications. “Every minute counts when delivering COVID-19 results,” Howell said, stressing the importance of using real-time data. “We needed a technology partner who can help us translate our vision into reality and quickly develop a system tailored to our needs.”

Howell soon came across Caspio and scheduled a project consultation. They originally planned to build the application themselves, but their internal team was under pressure and didn’t have enough time to explore all the features of the Caspio platform.

During the project consultation, Howell learned about Caspio’s Managed Application Services. “I’m an intuition guy. Once I met with my Caspio project manager, I just went with my gut,” he said.

Delivering a Lifeline — in a Snap

With traditional software development, it would have taken at least six to nine months to roll out a sophisticated application like the Snap Healthcare portal. Using Caspio’s low-code platform for ultra-fast development, Caspio’s Managed Application Services (MAS) team built the application in less than two months.

“I have never met such an incredible team who understands you so well and responds quickly to detailed requirements,” Howell said.

Caspio MAS gives clients access to an elite team of developers, business analysts, project managers, QA specialists and other IT talent — all available on-demand as client requirements evolve.

Applications are built using an agile methodology, structured around two-week iterations called “sprints” to deliver fast, high-quality results. This way, clients are frequently updated on project progress and can quickly pivot or redirect resources to address changing priorities.

How Snap Healthcare Cures COVID-19 Testing Woes

The Snap Healthcare portal serves as an all-in-one system to manage COVID-19 compliance, streamlining workflows across employers, employees, healthcare professionals and laboratory staff.

In addition, Snap Healthcare’s clients and their respective patients receive prompt SMS and email alerts once results come in, making it easy to initiate contact tracing and workplace safety measures. Employees can also access the application to report symptoms or potential exposures right away. And most importantly, Snap Healthcare achieved all these while staying HIPAA-compliant in every step of the process.

EMPLOYER & PATIENT DASHBOARDS: Monitor patient health status and test results
LABORATORY MANAGEMENT: Manage laboratory requisition, testing and procedures
ACCESSIBLE PATIENT LABS: View lab tests for each patient
ON-DEMAND LAB REPORTS: View and print test results as PDF
LAB CHARTING: Document patient symptoms and status
PAPERLESS CONSENT FORMS: Manage patient consent and protocol compliance
USER MANAGEMENT: Quickly add and manage companies, patients, clinics and users

Howell admitted feeling uneasy at first because he wasn’t sure how the application would be received. But once he started showing the portal features and user interface to others, all his worries went out the window. “It is so user-friendly, no one hesitated once they saw it with their own eyes.”

The compliance portal allows even the smallest organization to utilize the technology typically reserved for large hospital systems, enabling them to calibrate their processes and address patient needs much faster than ever before.

Replacing Slow EMRs With Rapid Vaccination Programs

In addition to COVID-19 testing management, Snap Healthcare recently added vaccination reporting and automation capabilities. As soon as vaccination appointments became widely available, the Caspio team quickly added new interfaces to help healthcare organizations manage vaccination programs at speed and scale.

Now, Snap Healthcare partner organizations can assign vaccine doses to patients from a single interface, rather than weeding through multiple steps and manual processes in their EMR system. “Administering mass amounts of vaccines is very difficult using current EMRs because of the long process to register patients and all other activities that slow you down,” Howell shared.

Snap Healthcare vaccine interface
SHOT IN THE ARM: Snap Healthcare includes a vaccine management feature designed to streamline and accelerate vaccine administration, distribution and reporting.

Howell also noted that it was their portal’s proven success in efficient testing that inspired him to come up with a similar functionality for vaccination management. “To do mass vaccinations quickly, we needed a system that would work much like our COVID-19 testing program.”

HL7/FHIR Integration Helps Onboard More Labs

With the healthcare portal receiving more usage and accepting new partner organizations, Snap Healthcare needed to bring in additional laboratories to accommodate the increasing demand for lab tests and records. However, this would mean engaging with a more complex ecosystem of healthcare partners, amplifying the risk of errors and breaches.

To communicate with other laboratories and serve their growing client pool, Snap Healthcare recognized the need for API integration. With this, they could connect, share and retrieve electronic health records with ease, while keeping every bit of information secure.

But before adopting this new approach, Snap Healthcare had to make sure their processes would remain compliant with international healthcare standards, particularly Health Level 7 (HL7). HL7 standards are in place to ensure healthcare systems keep data flowing securely and efficiently, establishing interoperability within organizations.

The only API that supports HL7 communication, though, is the Fast Healthcare Interoperability Resources, commonly known as FHIR. Unfortunately, many of Snap Healthcare’s partner healthcare systems are not equipped with FHIR APIs, preventing them from successfully connecting to the portal.

To bridge that gap, Caspio developers sought an effective middleware solution — a move that soon established a successful exchange of data between Snap Healthcare and their lab partners.

After extensive research and testing, Caspio built an API connection with LifePoint, a third-party clinical integration that provides an innovative HL7 and FHIR modeling framework for connecting various healthcare systems. Lab partners now connect to LifePoint, which links to the Snap Healthcare portal through the Caspio-implemented API.

FHIR incoming results
NEURAL PATHWAYS TO SUCCESS: Data now securely and efficiently flows between Snap Healthcare and clients through the FHIR API integration.

Ultimately, this integration made HL7 and FHIR integrations much easier to achieve for Howell’s team. It enabled them to gather health records and test results from their partners faster and more efficiently, while ensuring data security and interoperability. With the API integration in place, Snap Healthcare is able to scale exponentially and expand their market reach even further.

Iterating and Scaling for the New Normal

Snap Healthcare continues to rapidly scale their operations, thanks to the successful rollout of their compliance portal. The system is now being accessed by over 6,000 users from more than 100 organizations, including Fortune 500 enterprises, hospitals, testing centers, government agencies, airlines, retail brands, film/TV companies and sports teams.

Snap Healthcare by the numbers
PIVOTAL PLATFORM: Using Caspio, Snap Healthcare built a timely healthcare solution and an entirely new business model to save their company.

By automating complex testing procedures and workflows, Snap Healthcare’s clients grew their testing capacity by 50% while reducing overhead costs by 75%. The portal also enables companies to achieve 99% on-time test results, helping them make real-time decisions to keep employees safe.

While Snap Healthcare is already seeing an increase in overall sales and ROI savings, Howell said the portal is just the beginning of great things to come.

After releasing their vaccine reporting system and implementing the FHIR integration, Howell is now working with Caspio to develop and launch new initiatives. Snap Healthcare is in the process of enhancing the UI of their EMR system — an all-in-one portal where organizations can manage all aspects of employee health including drug tests, physical examinations, clearance reports, and other work-related medical testing and procedures. Plenty of other functionalities, such as billing and invoicing, are also in the works.

Howell believes that being able to adapt to change is key to maintaining success. “If you’re not constantly pivoting, you’re done,” he said. And to pivot amid a global pandemic, you need a partner to bring your ideas to life — fast.

Start Innovating With Caspio

Instead of losing 70% of their business to the pandemic, Snap Healthcare partnered with Caspio to launch a new thriving venture — one that’s even more resilient in the face of ever-changing market requirements.

Howell couldn’t be more thankful he took that leap of faith. “I’m not usually happy with anything, but I’m certainly delighted and satisfied with Caspio,” he said.

Caspio allows you to build cloud applications 20x faster than traditional development, so you can quickly adapt and overcome unexpected challenges. With Caspio’s low-code platform, you can empower everyone in your organization to create custom business applications, without having to write code.

“I’ve yet to find a problem Caspio can’t solve. And I think that’s what impresses me the most. I bring them the issue, and then they come back and they’ve figured it out.”

Gene Howell
CEO
Snap Healthcare

If you’re understaffed and under pressure to quickly deliver custom applications, partner with Caspio and watch your ideas come to life.

Schedule a free consultation with a Caspio product expert and start exploring the possibilities.

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